Eligibility for Returns
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately upon receipt to discuss your options.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive the returned item.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product and helps us manage inventory effectively.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products, clearance items, and gift cards. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific items.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with nesthavensshop.com is satisfactory.